Rules

General Terms and Conditions of Sale of the www.gmarket.lv Store

The seller of the goods offered in the www.gmarket.lv online store is SIA "Merku Line", Legal address: Bauskas nov., Gailīšu pag., Uzvara, Mežāžu iela 8 - 11, LV-3931, Reg. No. 40103386029, VAT No. LV40103386029 on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

Delivery and payment procedures

The Buyer places an order for goods through the gmarket.lv website, indicating the type and quantity of the goods to be ordered.

After payment, the Buyer receives information by e-mail that the order has been confirmed.

The Buyer has the opportunity to pay for the goods by paying with payment cards, using the payment tools built into the Internet application or by paying the invoice corresponding to the order prepared by the Seller and sent to the Buyer by e-mail.

The invoice is prepared electronically and is valid without a signature.

The Buyer pays the delivery fee of 2.99 EUR (including VAT) for Omniva delivery throughout Latvia and the Baltics.

The Seller ensures the delivery of the goods within 4-15 business days from the receipt of payment for the goods, the delivery is carried out through Omniva, delivering the goods to the parcel machine chosen by the Buyer.

Terms of order cancellation and return of goods

The Buyer has the right to refuse the goods within 14 (fourteen) calendar days from the moment of receipt of the Goods by sending a letter of refusal to the Seller.

The Buyer can obtain the withdrawal form at the place of purchase of the Product – in the online store in the "Return of Goods and Money" section, or upon request, the Seller will send it to the Buyer by e-mail.

The Buyer is obliged to return the product to the Seller within 5 (five) business days after sending the withdrawal letter – by sending it by mail to SIA "Merku Line", Legal address: Bauskas nov., Gailīšu pag., Uzvara, Mežāžu iela 8 - 11, LV-3931.

All expenses incurred in connection with sending the product back to the Seller are covered by the Buyer.

The Buyer cannot exercise the right of withdrawal if:

the ordered products cannot be returned due to their nature, or they are perishable or quickly consumable;

the ordered products are made specifically for the Buyer according to an individual order;

the ordered products or their packaging have been opened, the products have been used.

Article 12, Part 6 of the Consumer Rights Protection Law of the Republic of Latvia states that "the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal".

The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold compensation in the event that the product is damaged, due to careless handling of the product during use or failure to follow the instructions, if the original packaging of the product has been lost or if its packaging is significantly damaged.

Refund terms

The Seller shall inspect the returned product within 5 (five) business days from the moment of receipt of the returned product and, if all the terms of cancellation of the Order and return of the product have been met, transfer the money for the product to the bank account specified by the Buyer.

Data processing

By entering the necessary information when placing an order, the Buyer confirms that he has read and agrees that the data provided by him is used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia.

By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.

Dispute resolution rules

Any disputes or claims arising from or related to the Agreement shall be resolved through negotiations, but if a mutually acceptable solution is not reached during the negotiations, the dispute shall be resolved in the court of the Republic of Latvia.

Any amendments to the Agreement shall be made in writing and shall enter into force upon mutual agreement.

The Agreement contains the complete agreement of the Parties regarding the subject matter of the Agreement and no prior agreements of the Parties regarding the subject matter of the Agreement shall be valid.